This policy explains what information ChemAbout collects, how we use it to operate chemical supply-demand matching services, when it may be shared, and the rights and choices available to you.
Last Updated: 2026-07-08
ChemAbout (hereinafter referred to as "we" or "ChemAbout") respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you use the ChemAbout platform. ChemAbout is currently in preview; an operating entity and the data-protection framework applicable to it will be announced before any commercial launch. This Policy should be read together with our Terms of Service. By using our services, you acknowledge that we will process your information as described in this Policy.
We collect the following types of information to provide and improve our services:
We use the collected information for the following purposes:
Where applicable law (such as the EU/UK GDPR or the China PIPL) requires a legal basis for processing your personal information, we rely on the following bases: performance of the contract with you when providing account, matching, notification, and platform services; our legitimate interests in operating, securing, improving, and promoting the platform, preventing fraud and abuse, and conducting verification and risk-control activities; compliance with legal obligations to which we are subject, including sanctions, export-control, anti-money-laundering, and tax obligations; and your consent where such consent is required and has been obtained, which you may withdraw at any time without affecting the lawfulness of processing carried out before withdrawal.
Our supply-demand matching uses automated logic — based on product names, CAS numbers, mixture components, regions, market coverage, and other information you provide — to surface potentially relevant counterparties and opportunities. These matching results are recommendations only and do not produce legal or similarly significant effects on you; you decide whether and how to contact any counterparty, and all transactional decisions remain with you. We also apply automated checks for fraud, sanctions exposure, and abuse signals to protect the platform; where such checks materially restrict your access to the services, you may request human review by contacting us.
We may use account, company, website, registration, product, purchase request, contact, login, activity, report, and submission history information to verify identity, assess business legitimacy, prevent fraud and abuse, enforce our Terms, protect users, maintain platform integrity, and support dispute or incident handling.
You are responsible for keeping the personal and business information you provide accurate and up to date. We may ask you to correct, update, verify, or remove information that appears inaccurate, outdated, incomplete, unauthorized, or inconsistent with platform records.
Where required or permitted by applicable law, or where reasonably necessary to protect ChemAbout, our users, or the public, we may preserve and disclose relevant information to regulators, law enforcement, courts, professional advisers, service providers, affected parties, or other appropriate recipients in connection with suspected fraud, unlawful activity, safety risks, rights violations, disputes, or Terms enforcement.
We do not sell your personal information. We share information only as follows: with counterparts you have authorized in order to enable supply-demand matching and direct business communication; with the service providers described below who help us operate, secure, and support the platform; in connection with legal obligations and government requests, distinguishing between mandatory compulsion (such as court orders, subpoenas, or other legally binding requests) and discretionary cooperation (which we evaluate against the legitimate interests of users); to protect the rights, safety, integrity, or property of ChemAbout, our users, or third parties, including in connection with suspected fraud, sanctions screening, or abuse; and in connection with a corporate transaction such as a merger, acquisition, financing, or reorganization, subject to appropriate confidentiality safeguards.
We rely on trusted third-party service providers to operate, host, and support the platform. These include: cloud infrastructure and edge-compute providers that host the application, databases, and uploaded files; transactional email providers used to send account, security, and notification messages; identity-verification, sanctions-screening, and risk-control tools where applicable; and customer-support and analytics tools where applicable. These providers act on our instructions, are bound by confidentiality and data-protection obligations, and are not permitted to use your personal information for their own marketing purposes. We can provide additional information about the categories of providers we use upon reasonable request.
ChemAbout uses cloud infrastructure and service providers that are not tied to any single country to deliver and secure the platform. Your information may be transferred to, stored in, or processed in jurisdictions outside your home country, including jurisdictions that may not provide the same level of data protection as your local laws. The platform is currently in preview; once an operating entity is announced, we will publish the cross-border data-transfer safeguards applicable to it. In the meantime, you may contact us with any questions about how your information is handled.
We apply technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, loss, or destruction. These measures include encryption in transit (HTTPS/TLS), encryption at rest for uploaded files and sensitive data fields, salted and hashed password storage, role-based access controls and least-privilege principles for internal access, audit logging for security-relevant operations, automated abuse and intrusion detection, and periodic review of our security controls. No method of internet transmission or electronic storage is completely secure; while we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
If we become aware of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the competent supervisory authority and affected users in accordance with applicable law, and, for jurisdictions such as the EU/UK, generally within 72 hours of becoming aware of the breach where required. Notifications will describe, to the extent known, the nature of the incident, the categories of data and users affected, the measures we have taken to address the incident, and the steps you can take to mitigate any potential harm.
We retain personal information only for as long as it is needed for the purposes described in this policy, including providing services, security, fraud prevention, dispute handling, legal compliance, and audit. Account deletion requests are reviewed before completion; after approval, we delete or anonymize personal information within 30 days where practicable, unless a longer retention period is required or permitted by law. Security logs, consent records, and minimal audit records may be retained for compliance and platform integrity, and then deleted or anonymized when no longer necessary.
Files you upload for assisted onboarding or related support requests may be stored securely by us or our service providers and linked to your account or request record. When an account deletion request is approved, we will delete associated attachments unless we must retain limited records for legal, security, dispute, fraud-prevention, or compliance reasons.
You have the following rights regarding your personal information. We will honor these rights to the extent they apply to you under the data-protection law of your jurisdiction:
You may submit requests relating to your personal data through your account or by contacting us. We will verify the requester before disclosing, exporting, correcting, or deleting personal data.
ChemAbout is a business-to-business platform intended for enterprises, professional users, and their authorized representatives. We do not knowingly direct our services to, or knowingly collect personal information from, individuals under the age of 18 (or the higher minimum age required by applicable law in your jurisdiction). If we become aware that we have collected personal information from a minor without appropriate authorization, we will take reasonable steps to delete such information.
We use necessary browser storage and similar technologies to provide core platform functions, such as keeping you signed in, protecting your account, and remembering basic preferences. If we introduce non-essential analytics, advertising, or similar tracking technologies, we will provide additional notice and choices where required by applicable law.
We use cookies and similar technologies to provide, protect, and improve our services. You can manage cookies through your browser settings, but this may affect the use of certain features.
We may update this Privacy Policy from time to time to reflect changes in our services, technologies, or applicable laws. Updated versions will be published on this page and the "Last Updated" date will be revised accordingly. For material changes that adversely affect your rights, we will provide reasonable advance notice through in-product notification or email before the changes take effect. Your continued use of the services after the effective date constitutes acknowledgement of the updated Policy; if you do not agree, you should stop using the services.
If you have questions about privacy matters or wish to access, correct, or delete your data, please contact us at [email protected]. We will respond and act on your request within a reasonable time. The platform is currently in preview; data handling processes will be further formalized once the operating entity is established.